Digital Workplace Engineer


New Jersey | Princeton


All on Site

Position type

Direct Placement

Job Description

We are looking for a Digital Workplace Services consultant. This candidate is responsible for delivery of assigned workplace technologies and services. The Engineer Lead manages and continuously improves digital workplace technology and integrations with adjacent technologies. The Engineer seeks to automate or eliminate repeatable tasks and reduce administrative overhead for workplace operations, including configuration variations, performance issues and security vulnerabilities.

The Engineer Lead collaborates with

technology sourcing partner(s), technology vendors, product managers, Information Security and legal

or compliance teams to ensure alignment to company policy and applicable legislation. The role

includes ITIL service management activities. Recommends improvements that reduce support costs &

optimize performance.

Implement, monitor and provide continuous improvement of digital workplace technologies

(endpoint hardware, software, services and SaaS tools)

Integrate digital workplace technologies with adjacent technologies (identity, security,

vulnerability management, IT service and asset management, remote access, etc.)

Work collaboratively with service delivery partner(s) to ensure stability and security of digital

workplace technology through effective management and timely patching

Actively participate in resolving high-priority incidents and problems, troubleshooting efforts,

and capacity/availability planning sessions

Assess criticality of services and applications and automates testing of those deemed critical

before patching and upgrades

Provide IT support for escalated incidents. Consistently formulate solutions to solve incidents.

Ensure timely response and resolution working with IT’s service delivery partners

Monitor technology trends and seek ways to enhance continuous improvement initiatives

Work collaboratively with architecture providing input to technology roadmap

Lead and/or participate in technology POCs and Pilots

Lead planning and implementation of new or upgraded technology services

Ensure that management of technologies is consistent with established architectural standards

Play a lead role in the integration of digital workplace technologies and services

Provide concise and timely communication regarding department activity to senior

management and other ETS business and technical stakeholders to enable strategic decision


Assume responsibility for delivery of assigned services and technologies

Manage service delivery provider for assigned services and technologies to achieve

established SLAs and KPIs

Provide innovative recommendations for process improvements

Ensure that assigned services and technologies conform to ETS standards

Continuously identify process risks or gaps and offer solutions to address these problems

Adhere to ethical standards and comply with the laws and regulations applicable to your job


Tech Savvy. Ability to quickly learn, implement and utilize new technologies

Analytical and problem solving. Combines and organizes information into meaningful patterns;

identifies underlying relationships, causes and effects; and combines pieces of information to

form conclusions or general rules. Ability to tie together solutions across technologies

Strong interpersonal skills. Ability to work across business lines at senior levels to influence

and effect change to achieve common goals

Communications. Excellent oral and written communication skills

Detail-oriented. Consistently takes a thorough, accurate, organized and quality-centered


Organizing and prioritizing. can effectively address projects, requests and other competing


Customer Focused. Keeps the employee experience at the forefront when participating in

pilots, during incident escalation and resolution, and all aspects of service delivery.

ITIL process frameworks

Problem management / RCA

Process metrics & governance

Quality methodologies — Lean / LSS

Ability to execute


Conceptual thinking

Teamwork and collaboration

Technology Skills within the Digital Workplace Engineer include, and will vary based on role opening:

End user devices and device management (primarily Windows and MAC OSx based)

Mobile devices & technologies

Microsoft InTune / JAMF Pro

Microsoft Azure Virtual Desktop (or similar virtual desktop solution)

Networking Solutions, WiFi and LAN-based

Telephony, IP and PABX based

Secure Print Solutions, devices and technologies

Digital Collaborative meeting technology and collaboration spaces (Microsoft Teams preferred)

AV technologies

Service Now App Store

Software packaging and deployment

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

is required or relevant experience

5-7 years of progressively responsible experience as a Digital Workplace Engineer, or

Systems Engineer, in mid to large-sized organizations

Digital workplace tool management expertise: management tools, techniques, monitoring and


Experience with a continuous engineering or other agile methods to keep pace with frequent

changes and to reduce complexity

Experience using automation to drive continuous improvement

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