Operations Specialist – Administrative Support Program


New Jersey | Princeton

Position type

Direct Placement

Job Description

Role Description: Operations Specialist Administrative Support Program

This contractor role will support the day-to-day operations of the administrative support program, providing program management & operational assistance in what is a fast-paced day-to-day environment with frequent interaction with customers (400+ leaders) and ~40 administrative professionals.

Responsibilities include:
Supporting the admin support program on day-to-day operations including but not limited to:
o Developing and communicating operational best practices
o Fielding leader questions
o Leading regular meetings with admin to understand bandwidth and challenges
o Assisting with issue escalations
o Maintaining and distributing Executive Support Chart
o Monitoring leader satisfaction and maintaining Feedback Records
o Contacting new leaders to introduce admin support program
o Compiling monthly and annual metrics for about 40 admin and program management
o Leading on boarding activities for new admin including orientation and software access
o Monitoring of leader satisfaction
o Coordinate transitions of tasks or workloads between admin

Support ad-hoc program initiatives as-needed

Experience Required
3+ years of experience, within the administrative support professional demographic – can be Admin Service Manager, Staffing for Admin roles or other relevant experience
Service aptitude
Strong Word and Excel skills required
High attention to detail and proven ability to manage multiple, competing priorities simultaneously in a fast paced, service environment
Solution focused critical thinker that will question & challenge program scenarios/issues that arise
Excellent written and verbal communications skills
Ability to work proactively and independently

Experience Preferred
Pharma background
Experience in a mid-size corporate environment

Hybrid. 2 -3 days/week on-site according to business needs.
Comments for Vendors: 3 days on-site in Princeton

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