ServiceNow Business Systems Analyst


Pennsylvania | Phila


All on Site

Position type

Job Description

We are looking for a Business Systems Analyst with ServiceNow experience.  
Must have serviceNow basic modules like incident, problem, knowledge, change, and request maneagement.

Requirement gathering, various testing, demo/training, virtual task board, Agile (Kanban would be a plus), automation test framework (would be a plus!), ServiceNow upgrade, change/release process, SDLC process, document writing, reporting.

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
Translate high level business requirements into functional specifications for the IT organization and manages changes to such specifications
Demonstrate expertise in the business unit (s) Collaborates with the business community, IT, Vendor and other  stakeholders to elicit, organize and clarify the project objectives
Collaborate with business partners to ensure technology outcomes aligns with the overall business strategy
Determines business requirements by working with business clients and in discussions with Business Architecture, IT and Vendors (or cross-functional technical teams) to  document and captures the appropriate risk, issues, scope, or changes to requirements.
Elicit requirements via standard methods such as brainstorming, document analysis , focus group, interface analysis, interview, observation, prototyping, requirement workshops, JAD sessions, etc.
Provide standard requirements analysis and documentation including structures requirements and business model domains, analysis of user requirements and functional requirements, Quality of Service Requirements, Assumptions and Constraints, Data and Behavior models, process flow and usage models. 
May have input in the selection of vendors and evaluation of software applications.
Performs investigation, evaluation and documentation of system design findings. 
Assures that users understand business system functions. 
Create and apply diagrams that represent the flow, the process and the transformation of data within various systems. 
Measure and Report on  Requirements activity
Works independently; participates in peer reviews with Lead BSA 

BA/BS in Business Administration, Computer Science, Information Systems, or related field or equivalent work experience.
3+ years of relevant experience. 
Demonstrated strong analytical, technical and problem-solving skills
Ability to work with multiple business systems and have a good understanding of system design.
Demonstrated oral and written communications skills
Basic understanding of the business environment and associated systems
Detail oriented
Must be able to present findings to management
Must be able to work with  internal and external departments to gather appropriate information

Not the right fit?

Register with us and sign up for job alerts.

Ready to take the next step as

ServiceNow Business Systems Analyst?