Required Education: Bachelor’s degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree
Required Experience
Minimum 5 years of experience in network operations, network administration, or infrastructure support environments
Experience supporting enterprise network technologies in a 24×7 operational environment
Experience troubleshooting and resolving complex network incidents
Experience performing network monitoring, operational maintenance, and infrastructure support activities
Preferred Experience
8+ years of experience working in enterprise infrastructure and network environments
Experience with highly available, large-scale network environments
Experience leading operational initiatives, major incident response, and infrastructure improvements
Experience creating and maintaining operational documentation and procedures
Team Name: Network Operations Center (NOC)
Required Technologies:
Palo Alto Firewalls
F5 Load Balancers
Cisco ACI
SolarWinds
Cisco Catalyst Center
Nexus Insights
Nice To Have:
Ansible
GitHub
ThousandEyes
Responsibilities include:
Performing daily operational health checks and environment validation
Monitoring network performance, availability, and capacity
Responding to and resolving network incidents and outages
Performing advanced troubleshooting and root cause analysis
Managing break-fix activities and service requests
Executing operational changes in accordance with established change management processes
Supporting compliance remediation efforts
Managing network backup and recovery processes
Developing and maintaining operational documentation and procedures
Collaborating with engineering, security, infrastructure, and application support teams to ensure service availability and operational excellence
Desired Soft Skills
Strong attention to detail
Excellent written and verbal communication skills
Ability to prioritize and manage multiple activities simultaneously
Strong analytical and troubleshooting capabilities
Ability to remain effective during critical incidents and outage situations
Team-oriented mindset with a strong customer service focus