Tier 1 Tech Support


Bel Air | Maryland


All on Site

Position type

Direct Placement

Job Description

A client of Dale WorkForce Solutions is looking for a Tier 1 helpdesk contractor for a 3-4 month assignment, that could turn into a  long term/permenant opportunity. In the role of the Tier 1 Helpdesk, they will utilize our Service Now Service Desk ticketing system to provide Tier 1 technical support to both internal and remote users. Daily Support Services include logging and resolving desktop computer related issues involving applications, hardware, software, operating system, network connectivity and cyber security.


  • Works as a team member to promote a responsive, customer-oriented services delivery team.
  • Provide Tier1 Support for desktops, laptops, desktop phones, cell phones, printers, and mobile devices.
  • Responsible for the staging, imaging, and deployment of new desktop/laptop computers and migration of user data.
  • Installs and configures peripheral devices.
  • Investigates and resolves desktop hardware, software, printing and network connectivity issues.
  • Ensures required software and security updates and patches are applied in a timely manner.
  • Set up VPN and Remote Access Solutions.
  • Perform miscellaneous technical and administrative tasks in support of LAN and PC environment.
  • Responsible for IT inventory and asset management.
  • Develops and maintains knowledgebase articles to document resolutions related to Help Desk support tickets.
  • Ensure that incidents and requests are entered and serviced in a timely manner.
  • Assist in the deployment, configuration, and cable management; patch management, and testing of new workstations, peripheral equipment, and software.
  • Assist with onboarding and offboarding of employees, as well as coordinating with other departments to
  • improve our security posture and overall employee experience.
  • Answer technical calls and provide phone or remote support.

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