This is a Jr BA position – mainly remote but expected to come onsite for meetings and for business needs. Must be a local candidate.
It is a requirement of all Independence facilities that anyone who needs to be onsite for any amount of time, must be fully vaccinated with booster if eligible.
Assist with the installation of a new client onto our benefit platform, including customer requirements.
Document issues or tasks and work closely with the Client Implementation Analyst and Sales to meet customer expectations.
Setup groups in the group and benefits administration systems, including medical, pharmacy, dental and vision benefits.
Communicate with Sales or Brokers to understand the client’s benefits purchase and execute the setup. Develop and maintain a strong business relationship with the internal customers, including but not limited to, Underwriting, Sales, Marketing, Enrollment, Customer Service, and any other areas involved in the process.
Research and troubleshoot benefits and any other issues related to group set-up.
Perform additional duties as assigned